Date : 24th June 2013
Ref : TC_18174
Email : dhofari.gucci(at)gmail.com
Dear Ms. Nadia,
Subject: Your travel experience on WY911 on 20th June from Muscat to Salalah
This has reference to your complaint addressed to our Chief Executive Officer – Mr. Wayne Pearce, highlighting your concerns and giving a candid description of your travel experience on the above flight. Thank you for taking the time and effort to share your experience with us.
We sincerely regret to learn about the inconvenience caused to you due to the delay of the above flight. Please be assured that this issue had our CEO’s utmost concern and is currently being reviewed by all concerned. We would appreciate your patience and understanding while we gather necessary information in order to revert to you conclusively.
We believe that it is the feedback from our valued customers that help us to identify areas that need improvement and enhancement as expected by our valued customers.
Oman Air assures you of its care and concern always.